Shipping & Delivery

1. ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow up your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

When will I get my order?

We proudly offer worldwide shipping via DHL and Yun Express, 4PX, USPS !

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

2. THE TIMEFRAME OF POD PRODUCT FOR UNITED STATES:

Timeline

Standard shipping

(Yun express, 4PX, USPS)

Express shipping

(DHL)

Production time

5-8 business days

5-8 business days

Shipping time

8-16 business days

4-7 business days

Timeframe

13 - 24 business days

9 - 15 business days

Price

$6.75

$14.99

3. THE TIMEFRAME OF POD PRODUCT FOR THE REST OF COUNTRIES:

Timeline

Standard shipping

(Yun express, 4PX, USPS)

Express shipping

(DHL)

Production time

5-8 business days

5-8 business days

Shipping time

15-20 business days

8-14 business days

Timeframe

20 - 28 business days

13 - 22 business days

Price

$6.75

$16.99

Moreover, your order is over $100, you will be qualified for Free Standard Shipping.

Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.

What about custom?

    We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

    How to Check/Track order status?

    If your order has been shipped out, a Tracking Number will be sent to you via email.

    You can track your order via the following link: https://www.17track.net/en#nums

    Contact us if you have any doubts referring to your orders.

    I never received my package, what should I do?

    Many times your package will be sitting at the local post oce due or there was a missed delivery attempt.

    For U.S. orders:

    • If a package has not been successfully delivered and it has been more than 10 business days since the order was placed and tracking data isn't showing, you can request a refund or make a request to have the order be re-sent.
    • If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

    For international orders:

    • If a package has not been successfully delivered and it has been more than 45 days and tracking data isn't showing we will replace or refund these orders.
    • If your item has not arrived within the time frame, contact us and we will do our best to help you!

    My tracking says “no information available at the moment”

    For some shipping companies, it takes 7-10 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    Will my items be sent in one package?

      For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

      If you have any other questions, please contact us and we will do our best to help you out.

      If you have any questions or comments, please do not hesitate to contact us through:

      Hannover Shop

      Head Office: 17T6 Building, Hoang Dao Thuy Street, Nhan Chinh Ward, Thanh Xuan District, Hanoi City, Viet Nam, 100000.

      Email: support@hannovershop.com